Contact - Sun Life Cleaning

FAQ

Frequently Asked Questions

Saving time and effort by preemptively addressing common inquiries, thereby enhancing user experience and fostering better understanding.

Pet Policies

We're pet-friendly and can clean with your pets around. Please let us know their names and any special instructions in our work order. For safety, pets not used to strangers or showing aggression should be kenneled or kept in a separate area. Contact our office with any questions before your first cleaning.

Supplies & Equipment

Sun Life Cleaning supplies all necessary cleaning materials, primarily using eco-friendly Buckeye ECO products, Bar Keepers Friend for tough stains, and Dawn dish soap, with alternatives accommodated on request. If your floors require specific manufacturer-recommended products, please provide them. For any inquiries about our cleaning supplies, feel free to ask. We aim to meet your needs effectively and safely.

Cleaning for Health

At Sun Life Cleaning, we are cleaning for HEALTH, not just appearance. We provide freshly laundered linens for every home we clean, which are color-coded based on whether they are used for glass, bathrooms, kitchen, or general cleaning. We sanitize touch points at every cleaning.

Employees, Not Subcontractors

All our cleaning technicians are W-2 employees, not subcontractors, ensuring we can legally provide training, uniforms, and supervision. We offer our staff insurance, paid time off, and necessary equipment, all under our liability and workers' compensation policies. This approach protects both our clients and staff. Using subcontractors is not only illegal for cleaning services but also prevents offering these benefits. Sun Life Maids prioritizes professional, fully employed cleaning technicians to lead in the industry.

Tips & Gratuities

Tipping our dedicated staff is appreciated but not mandatory. You can leave a clearly marked cash tip or add it to your credit card through the scorecard sent after cleaning. Alternatively, set up a recurring tip on your account, and we'll include it in your technician's paycheck automatically.

Home Access & Work Order Security

Clients not home during cleaning often give us an electronic keypad, garage, or lockbox code. These codes are securely stored in our system, accessible only to the assigned technician on the service day. We don’t keep residential keys, only for commercial offices.

Rescheduling & Cancellation Policies

Please notify us at least 24-48 hours in advance if you need to change your cleaning appointment. We send reminders via email and text to help you remember. This notice is crucial to manage our technicians' schedules and find a convenient time for you. A $50 fee will be charged for cancellations or rescheduling with less than 24 hours' notice.

Will I Have the Same Technician?

Consistency is very important to us as it is to our clients. For that reason, we track and record who cleans your home and try to have as much consistency as possible. We typically train 3 technicians on each home so that we have someone to cover when someone is out sick or on vacation.

Satisfaction Guarantee

We want our clients to find immense value in their service, especially as time goes on. We provide an internally used scorecard to you immediately when your cleaning is complete. If there is anything that was missed that was supposed to be cleaned, please let us know within 24 hours, and we will be happy to return and re-clean the missed areas.

2-Step Ladder Only

For the safety of our staff, we only hand wash what can be reached on a 2-step ladder and are not allowed to use anything taller. For higher-reach cleaning, we would need to use an extension pole to dust up high. We would ask if you have ceilings over 10 feet, that you provide an extension pole if you would like us to clean those high-to-reach places.

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